Terms of Service

1. Who we are

These terms are an agreement between you and PrintBee, located at 169 Lees Ave, Ottawa, ON (“we”, “us”). They apply when you use our website, upload a file, or book, collect or receive a print. By booking a print you confirm you have read and accept these terms and our Privacy Policy.

2. Bookings

• When you submit a booking you receive a booking ID. A booking is a request; it becomes an order once it is paid.
• You must give a working email address (and a phone number for delivery) so we can reach you about your order.
• We may decline or cancel a booking, for example if the file cannot be printed, the content breaks section 4, or the printer is unavailable. If you already paid, we refund you in full.
• Unpaid bookings may be cancelled automatically, and their files deleted, after 7 days.

3. Prices, tax and payment

• Prices are per printed A4 page, per copy, and depend on the print quality you choose (Draft, Normal or High). Delivery is a flat fee. Current prices are shown on our site and in your booking before you submit.
• Prices exclude HST, which is added at 13% and shown separately. Our GST/HST registration number is .
• We do not currently charge GST/HST. If that changes, the tax will be shown separately before you book.
• The total shown when you book is the amount you pay. If we change prices, bookings already made keep their price.
• You choose how to pay when you book: Interac e-Transfer, or cash at your pickup appointment (pickup only). For e-Transfer, send the amount shown to the address we give you, with your booking ID in the message; we confirm it by hand. Your print is released for printing, pickup or delivery once payment is confirmed. Cash bookings are printed after we meet you and receive payment at the appointment.

4. Your files and content

• You keep all rights to your files. You give us permission to store, convert and print them only to fulfil your order.
• You confirm you own the content or have permission to print it, and that printing it does not break any law or anyone else’s rights, including copyright, privacy and trademark.
• We will not print content that is illegal, sexually exploits minors, promotes violence or hatred, is counterfeit (for example money, IDs or tickets), or that we reasonably believe infringes someone’s rights. We may report illegal content to the authorities.
• We see your pages only as needed to print, check quality or fix a problem.
• Files are deleted automatically after printing, when a booking is cancelled, or if you never complete a booking. Details are in our Privacy Policy.

5. Pickup

• Pickup is at 169 Lees Ave, Ottawa, ON during the slot you chose (see our hours). Please bring your booking ID; we may ask for your pickup code or name.
• If you miss your slot, you may collect during opening hours afterwards. We keep printed orders for 2 days. After that, uncollected prints are securely shredded and are not refunded.
• We can change or cancel a pickup slot if something unexpected comes up. We will contact you and offer another time or a refund.

6. Secure Release

• With Secure Release, nothing prints until you enter your booking ID and 6-digit PIN when you arrive for pickup. Keep your PIN private. Anyone with both can release your print.
• After 5 wrong PIN attempts the booking is locked until we issue a new PIN.
• Collect your pages from the printer straight away. We are not responsible for pages you leave behind.

7. Home delivery

• Delivery is available to the provinces shown at checkout (Ontario, Quebec). We print the order, then hand it to a courier or postal carrier.
• Check that your address and phone number are correct. Re-delivery caused by a wrong address may be charged.
• Delivery times are estimates. Ownership and risk pass to you when the parcel is delivered to the address you gave.
• Once your order is handed to the carrier, we do not reprint or refund lost, late or damaged parcels. We will share the tracking details and help you contact the carrier.

8. Cancellations and refunds

• You can cancel online under My orders any time before printing starts. Your file is deleted immediately. If you paid, we refund the full amount to the original payment method.
• Once a print has started or finished, it cannot be cancelled. Prints are custom work and are not returnable, refundable or reprinted.
• Nothing in these terms limits your rights under Ontario consumer protection law.

9. Print quality

• All prints are A4, black and white laser at 600 dpi. Colours become shades of grey.
• Double-sided prints are made in two passes on a single-sided printer (front sides, then the stack goes back in for the back sides). Pricing is per printed side. Slight front-to-back misalignment of a few millimetres is normal and is not a print fault.
• Home delivery is priced per drop-off address from a courier quote. We send you the final total, including delivery, before you pay.
• Please check the preview. We print the pages, margins and scaling you chose and are not responsible for errors in your document (typos, layout, low-resolution images).
• Small differences in darkness, alignment or edges are normal for laser printing. Draft quality is lighter by design.
• Please check your pages before you leave. Printed orders are final and are not reprinted or refunded.

10. Liability

• We provide the service with reasonable care and skill. To the extent the law allows, our total liability for any order is limited to the amount you paid for it.
• We are not liable for indirect losses such as missed deadlines or lost opportunities, or for delays caused by events outside our control (power or network failures, carrier delays, severe weather).
• Keep your own copy of your files. We do not keep backups and delete files automatically.

11. Other terms

• Do not try to break, overload or misuse the website or printer, or access other people’s bookings.
• We may update these terms. The version in force when you book applies to that booking.
• These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
• Questions? Visit us at 169 Lees Ave, Ottawa, ON.