Privacy Policy

1. Who we are

PrintBee, 169 Lees Ave, Ottawa, ON, is responsible for the personal information described here. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy covers our website, print tool, printing, pickup and delivery.

2. What we collect

• Your file and the print-ready copy and page previews we make from it.
• Contact details: name, email, and phone (optional for pickup, required for delivery).
• Delivery address if you choose home delivery: recipient, unit, street, city, province, postal code and instructions.
• Booking details: pages, copies, print settings, pickup slot, print type, price, payment status and order history.
• Security data: the IP address and time of actions such as wrong PIN entries or failed sign-ins, kept in our audit log to prevent abuse.
• On your device only: if you tick “Remember my details”, your name, contact details, address and print settings are saved in your own browser (local storage) to fill in the form next time. They are not sent to us until you book, and you can clear them by unticking the box or clearing your browser data.

We do not collect payment card numbers on this website. We do not knowingly collect information from children under 13.

3. Why we use it

• To convert, preview and print your file the way you chose.
• To identify your booking, take payment, and hand your print to you or a courier.
• To contact you about your order, for example payment, your PIN, pickup changes or a printing problem.
• To protect the service, for example by locking a booking after wrong PINs and limiting repeated attempts.
• To keep business and tax records as the law requires.

We use your information only for these purposes. By booking you consent to this use. You can withdraw consent by cancelling before printing, subject to the record-keeping in section 6.

4. Who we share it with

• Couriers and carriers (for example Trexity in Ottawa, or Canada Post and others through Shippo) receive only what they need to deliver: recipient name, address, phone and delivery instructions. They never receive your file.
• Payment providers, when online payment is introduced, will process payments under their own privacy policies.
• Authorities, only where the law requires it, or to report clearly illegal content.

We do not sell, rent or trade personal information, and we do not use it for advertising.

5. Storage and security

• Files and booking data are stored on our own server in Ottawa, Canada. We do not use cloud storage for your files.
• Files are reachable only through private links and are never listed publicly. Admin access requires a password; admin sessions expire automatically.
• Release PINs are random, single-use for printing, and lock after repeated wrong attempts.
• No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner of Canada as PIPEDA requires.

6. How long we keep it

• Your file, print copy and previews: deleted automatically 60 minutes after printing (a short window in case a page jams and needs a reprint). Deleted immediately if you or we cancel the booking.
• Uploads you never booked: deleted after 24 hours.
• Booking records (contact details, address, what was printed, price, dates; but not the file): kept for as long as Canadian tax law requires us to keep business records, generally six years, and then deleted.
• Audit logs: kept for 90 days.

7. Cookies and tracking

Customer pages set no cookies. The only cookie we use is a session cookie for us when signed in to the admin area. We use no analytics, advertising pixels or third-party trackers. Our pages load fonts and scripts from our own server only.

8. Your rights

• Ask what personal information we hold about you, and get a copy.
• Ask us to correct anything that is wrong.
• Withdraw consent or ask us to delete your information, unless we must keep it by law (see section 6).
• Complain to us, and if you are not satisfied, to the Office of the Privacy Commissioner of Canada.

We reply within 30 days. We may ask you to confirm your identity, for example with your booking ID and the email you used.

9. Contact and changes

Questions or requests: visit us at 169 Lees Ave, Ottawa, ON. If we change this policy, we will update the date at the top. Material changes apply only to bookings made after the change.